We provide technical support and offer several services to the LRDC community. We take pride in the range of services we offer as well as the personal service we deliver. We also act as a liaison to University's Computing Services and Systems Development (CSSD).
AV / Conferencing ›
All conference rooms in LRDC are equipped with Polycom Soundstation conference phones. These are high quality phones that allow full duplex conversations. Please use the LRDC conference room reservation form to reserve a room with a phone.
You may also use the university's teleconferencing service from any office phone. Please submit an LRDC help ticket to Computing Services requesting to use this service.
LRDC room 514 is equipped with a Polycom HDX7000 High Definition Videoconferencing System. This unit offers IP connectivity. Please use the LRDC conference room reservation form to reserve room 514. When filling out the form, please note:
- Schedule the conference in advance so we may test connectivity with the other party involved
- Provide a contact person with whom we can test
- Provide the number of participants attending on our end
The University offers Skype for Business at no cost. It is available to all University of Pittsburgh students, faculty, and staff. See Pitt's Skype for Business details here. Or log in to My Pitt and select Skype for Business from the My Resources menu.
Calendar Services ›
LRDC Computing Services administers and supports Calcium, an interactive web-based calendar application which allows you to share event information via the Internet. Calcium is currently used for LRDC's room reservation and event calendars. It is also available for LRDC project use.
Calendars can be managed and shared via any web browser and feature a customizable interface, security, and dynamic calendar merging. Email subscriptions, categories and filtering are also available.
File Storage ›
LRDC provides a large, multi-terabyte file server for our users, which is accessible both from computers within the building, and also from outside by means of Pitt's VPN service. The LRDC file server is protected by several failsafes including a multiple server cluster for ensuring minimal downtime, multiple RAID levels for data protection, and a comprehensive tape backup system for archiving. Access can be restricted according to the needs of a particular user or group. In order to connect to the LRDC file server, we can provide instructions for users running Windows, Mac OS X and Linux.
Computing Services also offers local mail backup to a secure server, as the University’s Exchange server does not protect email saved locally to a computer’s hard drive.
For file server or local mail backup questions, please submit an LRDC help ticket
Setups and Moves
Computing Services maintains a database of all departmental machines in the building. To keep this information up-to-date, we will set up new machines, repurpose and reconfigure existing machines, and retire machines that are no longer needed. Computers are configured to be a part of the LRDC domain with access to LRDC printers and file servers. We will install a standard set of software programs in addition to any other user-specified programs.
Computing Services must be notified of any computer move to allow us to accurately identify all computers and to which network port they belong. Please submit an LRDC help ticket to request a computer move.
We maintain a small pool of retired computers used as loaner machines for the use of LRDC faculty and staff. These computers are used for short-term loans – for example, if a new hire orders a computer that does not arrive prior to their start date, we can provide a loaner until it arrives. Also, for visiting scholars, we can provide the loaner for their use until their visit is complete.
These are temporary computers only and are only meant as short-term and fixed-term loaners until a permanent solution can be found.
If you have any questions or are in need of a temporary loaner computer, please submit an LRDC help ticket.
Network / Remote Access ›
Users who wish to connect to the LRDC network remotely can do so through the university's Secure Remote Access Service. You may need to be granted access for this service. If so, please submit an LRDC help ticket.
Windows users please note: to connect to Pitt's VPN, your machine must have Symantec Endpoint Protection installed and enabled. University members can download Symantec by logging into my.pitt.edu. Under “My Resources” click Software Downloads, and then click Software Download Service login.
Printing / Scanning ›
Black and White Printing
Each floor at LRDC has one or two networked HP LaserJet printers that Computing Services maintains. Please contact Computing Services if:
- You need access to the HP LaserJet printers
- You need assistance printing labels
- You encounter a printer jam. Please do not try to remove the jam yourself.
- The printer's LCD screen is displaying an error message. (Please record the message if possible.)
- A printer is low on toner or out of toner.
- There is no paper left at the printer.
We have an HP Color LaserJet printer, capable of double-sided printing, and supports up to 11"x17" media. If you need to print in color, stop by room 507 with your file and project number to charge the cost of printing. Your project will be charged for the cost of materials only. Click for a price chart (pdf).
Large Format / Poster Printing
Our large format printer uses four different types of paper: coated (plain), heavyweight-coated, semi-gloss, and high gloss, each in widths of 24, 36, and 42 inches. Click for a price chart (pdf). We accept 32-digit account numbers and checks as forms of payment. No credit cards or cash.
We ask that you please submit your file at least two days before you need to pick up the poster. If you have more than five posters to print, we ask that you submit your files at least a week in advance.
We can insert a high resolution university seal into your PowerPoint slide before printing. (We are not allowed to distribute the seal.) If you would like to use the seal on your poster, please indicate so in your request. The LRDC wordmarks can be found here.
For more information, or if you are ready to print your poster, please submit an LRDC help ticket.
Computing Services has two networked machines (one Mac, one PC) in room 507, each connected to its own scanner. LRDC users are able to log into these machines with their university account. Our staff members can assist with your scanning job.
Computers and Computer Equipment
Computing Services places orders through university-contracted vendors within PantherExpress. If you would like to place an order, you need to have the approval of your project leader and provide an account number for the costs.
University vendors include*:
*Prices and availability you see online may sometimes differ from the university contract due to factors worked into the contract (i.e. shipping, returns, support, etc...).
To place an order for computers or computer-related equipment, or for a price quote, availability or consultation, please submit an LRDC help ticket.
Server Administration ›
Computing Services offers setup and administration for groups in need of servers for research purposes. Servers are housed in an environmentally controlled room with monitoring and backups. Please submit an LRDC help ticket to discuss or request this service.
Software available through the university
Computing Services orders software for departmental machines through the university's Software Licensing Services. We keep record of the purchases, licenses, and renewals. Availability and discount pricing for departments
Academic Courseware for Faculty
Eligible teaching faculty can download academic courseware titles via the Software Download Service at My Pitt (my.pitt.edu). To access some academic courseware, faculty members need to install a program called KeyAccess (available from the Software Download Service). Read more
Computing Services offers Linux support for your department's needs. Support includes setup, administration, and troubleshooting of desktops/servers. Users requesting administration will be required to allow Computing Services root/sudo access to the machine. Please submit an LRDC help ticket to discuss options or request support.
If you need software that is not available through the university, Computing Services will consult with University Purchasing who will review the licensing terms and agreement for the software. Please provide a 32-digit university account number for the purchase, and consult with your project leader for approval.
In conjunction with the University's Internal Audit Department, Computing Services is required to perform a recurring software audit of departmental computers using the LRDC/Pitt Campus network. Each program installed on these computers must have a valid license or a valid proof of purchase. Any program without a license or proof of purchase must be removed from the computer. The LRDC software audit is performed on a recurring basis by Brian Wiedor of Computing Services.
Web Services ›
Computing Services administers the LRDC website and website database. We provide support for subsites hosted on the LRDC web server. Our support includes but is not limited to access rights, development application configuration, and web statistics. We also provide help and support with web-based surveys. If you have a question, or would like more information, please submit an LRDC help ticket