In general, we provide the following services:

Network Management--File Server and University E-mail Accounts, Backups, Web Services, and Printing

• Maintain four file servers which provide storage space for more than 250 PCs, Macs, and Unix/Linux workstations
• Create and maintain file server accounts (Computer Account Application)
• As a liaison to CSSD, we create, request quota for, and assist with University UNIX, IMAP, and Enterprise Exchange accounts (Computer Account Application)
• Perform regular backups for files on the file servers.
• Assist with the maintenance of the LRDC web server; train and offer ongoing support to project staff who want to set up and manage their own site; troubleshoot web issues
• Maintain laser printers throughout the building; offer scanning and color printing services

Hardware and Software Consulations, Orders, Setup, Installation, and Repair

• Offer consultations about, and place orders for, hardware and software purchases.
• Set up and install software and hardware on your office computers; coordinate machine moves (request a machine move via e-mail).
• Assist Linux users with the installation and update of RedHat; maintain an online discussion group.
• Offer in-house repair service for a variety of computer problems and oversee third-party repair services when needed

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Support, Documentation and Training

• Provide documentation for the LRDC network and Remote Access, as well as customized documentation
• Provide individual and small-group training and classes on computing systems and software used at LRDC
• Solve problems that arise in your computing environment

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Virus and Spam Prevention/Control and Security

• Offer advice on computer security
• Maintain a web-based virus protection resource center
• Assist with the reporting and minimizing of e-mail spam
• Send alerts in response to serious virus/security threats

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Last edited  January 22, 2008